Success story of Venkatesh Balasubramanian
Group CEO
Compunet Connections
Challenge
I run a software company based in Chennai, India. Due to Covid, my team has started working from their locations. MY biggest challenge is that, my team of around 30 people work from some remote villages where even internet connections are not stable. We used some tools to connect to the team and the customer and we had one issue or the other. Communication and Collaboration was failing.
Solution
Nimbus Note helped us to organize ourselves better. We run multiple projects, so workspaces helped is to give relevant access to the team. Nimbus Capture was very helpful in recording bugs and features and sharing it across the team Templates made our life very easy. We no more have to tell our team what kid of documents they need to prepare. This also established consistency. Giving access to our customer using custom domain made it very professional. It also increased the credibility in the minds of our customer that we are taking action to solve issues.
Results
Proposal approvals - Now happens within one working day, which otherwise would be going back and forth between the team The Personal CRM template has been a killer for us Communication Thread between the Developer, Tester and Customer has reduced drastically. Digging through our mails to look at related communication has reduced the time taken also reduced irrelevant noise in the communication. Sending the notes and docs using the email id to the workspace helped is reducing unnecessary usage of space in our mailboxes.
Check Docs for Engineers template.
